FAQ

Accordian

ORDERS

How do I place an order?

  1. 1. Click SHOP from the main menu
  2. 2. Select the categories or collections of products in which you are interested in
  3. 3. Browse the items in your prefered view mode, and click on the product which you want to purchase
  4. 4. Select your quantity. Then click the "ADD TO CART" button
  5. 5. The product will then be added to your "CART" which is displayed in the TOP right hand side of menu bar, as a basket icon.
  6. 6. Once you have selected all your products for your order, click on your "CART" and click the "CHECK OUT" button. Alternatively on the SHOP     page after adding to cart - you can click the shortcut link “View Cart”
  7. 7. Fill in your details and select your shipping option.
  8. 8. Select your method of payment, enter your email and shipping address. Then click continue
  9. 9. Follow the PayGate instructions exactly as stipulated and make the payment.
  10. 10. CONGRATULATIONS you have made your NM Beachwear purchase and will be contacted via Email immediately.
How do I know that Nicole Martine Beachwear has received my order?

You will receive an email to the same associated inbox you used in the billing/order details. This email will confirm your order, and payment.
How do I care for Neoprene products?

To ensure that this product retains its original quality, kindly pay attention to the following care instructions:

  • • Hand or machine wash at temperatures less than 40 degrees Celsius. Gentle spin.
  • • Do not use fabric softener.
  • • Do not tumble dry. Do not dryclean.
  • • Do not iron or expose to excessive heat as this will damage the fabric.
  • • Wash and dry bags with the bag open. This product will take 2 to 3 hours to dry.
  • • Wash after exposure to salt water.
  • • Store flat to avoid creasing.

PAYMENT

How can I pay for my order? – Payment Types

Currently you can pay via credit card, paypal, or direct electronic bank transfer (eft). All orders are in ZAR, and will be calculated to your exchange rate that your bank reflects as it’s assigned currency.
When will I be charged?

You will be charged upon checkout.
When is the package going to be sent?

If you have purchased a product, you will be provided with a tracking number within 1working day after purchase. Please take note that all products purchased over the weekend and on public holidays, will only depart the following working day. Please note that delays will take place in the event of public holidays, in which courier companies do not do physical deliveries.

Delivery times differ between local and international areas. Please see below:

South Africa wide (generally 3-6 working days)

International (generally 7-21 working days)

DELIVER & RETURNS

Where can I find delivery details? How much does delivery cost?

Once you have added your product items to the cart, the next step is to checkout. On this check out page, we request billing and delivery details, where you would need to complete the corresponding forms, with the correct shipping address. A shipping calculator will add your delivery cost automatically to your order’s total.
If you don´t have stock – how do I know once it arrives?

Please send a message including your product details, and quantity via our contact form found on the CONTACT page. A Nicole Martine representative will respond with information on new stock arrivals.
What should I do if my order hasn´t been delivered yet?

If your order has not arrived after 6 days for local orders/ and 21 days for international orders - then please send a message including your order tracking number via our contact form, and a Nicole Martine representative will get in contact with you as soon as possible to ensure your order arrives safely.
How long does it take?

Nicole Martine Beachwear is an online company, we pride ourselves in being able to provide our products to all beach lovers regardless of where you stay. We ship worldwide via Dawn Wing couriers and can custom your delivery to suit your needs.

South Africa wide (generally 3-6 working days)

International (generally 7-21 working days)

What is your returns Policy?

Please find our detailed returns policy here. https://nicolemartine.com/Shipping
What if the item I received is damaged?

All products can be returned if they are noticeably damaged or do not match the sample or description. These products need to be returned in their original packaging with all labels attached within 5 days of delivery.

OTHER QUESTIONS

Where can I receive more information about the brand Nicole Martine Beachwear?

Please check add your email address to our newsletter sign up (found bottom left on our website footer) Here you will be updated with the latest posts in our PRESS and BLOG pages. Alternatively follow us on social media. Our links our found in the website footer.
What is Neoprene?

Neoprene (or polychloroprene) is a family of rubbers that is durable, flexible, insulative, wrinkle, water and UV resistant.